PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING NBK ONLINE BANKING AND ANY PAGES THEREOF, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW, AS THEY MAY BE MODIFIED BY INTERNET BANKING FROM TIME TO TIME. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT ACCESS INTERNET BANKING OR ANY PAGES THEREOF.

To help NBK Online Banking customer (the “Customer” or “you”) sign up to the service quickly and begin banking online, we provide you in these Terms and Conditions with some of the key points of the Internet Banking Service Agreement. You can view the complete terms and conditions at any time within NBK Online Banking after you have successfully signed and logged into the service.

You are fully responsible for adhering to the security requirements outlined in these NBK Online Banking Terms and Conditions and ensuring that these are maintained throughout the operation of the service.

You are totally and solely responsible at all times for the supervision, management, control and confidentiality of your Personal Identification Numbers, Account activation, passwords, username and any other access codes that you currently have or may be given in the future. You will assume the entire risk for any fraudulent or unauthorized use of your Account, password or any other access codes. You understand that the failure to protect your Account, password and access codes may allow an unauthorized person or entity to access your personal and banking information.

National Bank of Kuwait S.A.K. (hereafter “NBK” or”the Bank”) will exercise all reasonable efforts to ensure that information pertaining to you is not made available to third parties. You agree in advance that information required to effect instructions or to adhere to a court order, or the directives of a regulatory agency or lawful body of any jurisdiction may be made available to third parties.

You are solely responsible for the accuracy and correctness of all of your instructions processed through this service.

You confirm your authorization to the Bank to process all your transactions without further reference to you for each transaction or without any further written confirmation from you. Moreover, you, by agreeing to these Terms and Conditions, and by clicking the “I agree” icon hereby declare your liability for and undertaking to bear the consequences of processing the instructions and transactions you made via NBK Online Banking, including to indemnify NBK for all expenses and damages the Bank may be exposed to as a result of a third party claim.

The Bank reserves its right without incurring any liability whatsoever to refuse to process of any Customer’s transactions. The Bank will make all reasonable efforts to advise the Customer of such instances but is not obligated to do so.

Once the Customer releases his instructions in accordance with the NBK Online Banking Service Terms and Conditions, the Bank will be under no obligation to accept any amendment or cancellation of these instructions. However, the Bank will make every reasonable effort to comply with amendment or cancellation requests without any liability to itself.

NBK Online Banking may contain links to websites controlled or offered by third parties. National Bank of Kuwait hereby disclaims liability for any information, materials, products or services posted or offered at any third party sites linked to NBK Online Banking. By creating a link to a third party web site, Internet Banking does not endorse or recommend any products or services offered or information contained at that web site, nor is NBK Online Banking liable for any failure of products or services offered or advertised at those sites. Such third party may have a privacy policy different from that of NBK Online Banking and the third party web site may provide less security that the NBK Online Banking site.

The information and material contained in NBK Online Banking, including text, graphics, links or other items are provided “AS IS” and “AS AVAILABLE”. NBK Online Banking does not warrant the accuracy, adequacy or completeness of this information and materials, and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

In no event will NBK Online Banking be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with NBK Online Banking or any linked web site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if NBK Online Banking, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

The Internet Banking e-mail function is intended for answering Customers’ questions and providing them with information regarding the Bank’s services. It should not be used to initiate transactions. The Bank is not responsible for the timeliness of responding to customer queries sent through the NBK Online Banking e-mail function.

Recommended Browsers and Minimal Requirements for the use of NBK Online Banking:

Recommended Browsers
Browser Name	Internet Explorer IE	Google Chrome	Safari	Mozilla Fire Fox	Microsoft Edge
Browser Version	9.0 and above	30 and above	5 and above	24 and above
Cookie Support	Required	Required	Required	Required	Required
JavaScript Support	Required	Required	Required	Required	Required

TERMINATION OF AGREEMENT: The Bank shall have the right at any time to terminate the NBK Online Banking service with immediate effect if the Customer breaches any of these Terms and Conditions.

All accounts opened currently or in the future in the name of the Customer with the Bank shall be considered as collateral securities. The Customer agrees and authorizes the Bank to debit any of his accounts in settlement of any indebtedness generated on any of his other accounts.

These terms and conditions shall be governed by the laws of the state of Kuwait and any dispute relating to them, shall be subject to the jurisdiction of the Kuwaiti courts.

NBK Online Banking Electronic Disclosure and Service Agreement

1. General Description of Internet Banking and Transfers outside the National Bank of Kuwait

A. What This Agreement Covers

This Agreement between you and The National Bank of Kuwait S.A.K (“NBK” or the “Bank”) governs the use of NBK Online Banking services, to permit NBK customers (whether individual consumers, sole proprietors, or other business entities, any one of whom shall hereafter be referred to as the “Customer”) to perform a number of banking functions on accounts linked to the NBK Online Banking service through the use of a personal computer.

B. Accepting the Agreement

When you use any of the NBK Online Banking services described in this Agreement, including to transfer monies outside NBK or to authorize others to use NBK Online Banking, you agree to and accept all of the terms and conditions set out in this Agreement.

2. NBK Online Banking Services

A. NBK Online Banking for Consumers

To sign up to NBK Online Banking you must have:

• An active NBK account
• An active NBK ATM Card
• The PIN for your NBK ATM Card

To use NBK Online Banking, you must have:

• Internet access
• A computer equipped with a modem and supported browser
• An NBK ATM card
• A 6-8 alphanumeric password with non-repeated characters more than twice
• A 4-25 characters for Username
• An Account Activation to make Local and International transfers and pay bills
• An active mobile number or email address where you receive OTP SMS (One Time Password) to proceed with the registration process.
• You will be given 3 chances to provide us with the correct verification code. The code expires in 10 minutes. If the code is expired or provided 3 times incorrectly , the customer will go back to the original “Join” page

• You are responsible of having an active and correct mobile number registered in the bank’s system in order to receive the message successfully that can be done through Online Banking or visiting the branch

You may use NBK Online Banking to:

• Transfer funds between your personal accounts at NBK
• Transfer funds from your NBK account to another person’s or entity’s account at NBK
• Transfer funds from your NBK account to another person or entity inside or outside Kuwait
• Establish a standing order
• Establish and delete personal local standing order.
• Secure an online withdrawal from your NBK credit card(s) to your primary account
• Pay bills to the Ministry of Communications, Zain, Ooredoo, VIVA, selected schools, CFC, MOC and more utilities will be added
• Complete online applications for: international brokerage services, NBK capital online trading application
• Request Account Activation by calling Hala Watani 1801801.
• View your account and credit card statements and current balance information
• Request an E-Statement which allows you to receive your account or credit cards statements through your email address
• Review transactions related to NBK accounts and credit cards
• Perform self-service account maintenance such as re-order a cheque book, download information from your accounts onto an excel sheet, word document or PDF file, increase transfer monthly limit or create a secondary username for other users to view only
• Subscribe to SMS service
• Open additional accounts online
• Open a Term Deposit online
• Report your lost or stolen ATM card and change your password
• Update the KYC form ( few fields )
• Create a prepaid card , pay for the card load and unload
• Transfer between wallets in different currencies
• Send us secure email messages and questions regarding your banking activity

3. Account Activation is to gain full access in order to conduct transfers and payments online. A customer needs to call Hala Watani at 1801801 through the telebanking service to request account activation   .

4. Description of NBK Online Banking Services

A. Transfers

  Processing of Transfer Requests

• Transfers can be made on a one-time or on a recurring basis (Standing Order). One-time transfers are used for transfers which occur on an infrequent or irregular basis, or which vary in amount. One-time transfers can be scheduled for immediate implementation or can be future-dated. You may use the recurring transfer feature when you transfer a set amount at regular intervals.
• Transfers can be made from your NBK account to another individual’s or entity’s account at NBK, to another individual or entity with a valid account at any local bank in Kuwait , or to another individual or entity with a valid bank account outside Kuwait .
• The completion of a transfer is subject to the availability of sufficient funds in the transferring account at the time of final processing. The maximum monthly transfer limit ranges between KD 2000 and KD 30,000.
• Transfers to another NBK account and local transfers are immediately reflected on your account statements and are free of charge. 
• Transfers entered before the cut-off time of 10:00 A.M local Kuwait time on a bank business day are processed on that bank business day. Transfers entered after the cut-off time or on a non-bank business day are processed on the next bank business day.

International transfers are immediately reflected on your account statements and a KD 5 will be charged to the transferor’s account if the transferor” accepts the charges”.    Alternatively, US$15-25 will be deducted from the amount being transferred if the transferor specifies that the “beneficiary will accept the charges”.

• In addition to these charges, the receiving bank may deduct or apply its own wire charges which are not an NBK charge.
• Transfers in foreign currency other than KD require mentioning the “Purpose of payment”.
• Transfers you submit from a credit card are immediately reflected in your available credit for that account.
• In the event the Customer requests a cash transfer to be made between banks inside Kuwait, the Customer declares his full knowledge that such transfer is based only on the principle of the verifications of the account number of the beneficiary, and the customer accordingly, releases each of the Bank and the bank of the beneficiary from any liability towards either of them for verifying the name of the beneficiary in order to complete this transfer.

 Customer Protection:

• In these terms and conditions the word “Client” shall mean the person or entity who signed the transfer application and the word “Bank” shall mean National Bank of Kuwait (S.A.K.P.), its Branches & Subsidiaries; the singular where the context so admits shall include the plural and vice versa.
• The Client hereby agrees that the Bank shall have no responsibility if the transfer is delayed or not processed due to unavailability of sufficient funds or mistaken statement of insufficient information in the transfer application or due to restrictions on transfers or if the amount is withheld or requisitioned by the local or foreign authorities, or in case of suspicion that the transaction relates to money laundering or for any other causes beyond the Bank’s control.
• Correspondent bank fees shall be borne by the beneficiary unless the customer elects to bear such fees; whereby the Bank in the latter case shall calculate the estimated costs of such banks and the customer hereby undertakes to pay any additional expenses claimed by the correspondent banks.
• In case this transfer is unpaid, the Client can only reclaim the value thereof at the currency buying rate of the day in which the refund takes place. The Client cannot claim the refund until he returns the draft or other documents received by the Client from the Bank and after the Bank has received definite advice from its correspondents that the transfer has not been paid and that the original instructions relating thereto have been cancelled.
• It is understood that the Bank and its correspondents shall have no responsibility for any consequences resulting therefrom of any irregularity, delay, and mistake, telegraphic or technical error in executing the instructions. The Client agrees that the Bank and its correspondents shall have no responsibility for the delay in payment due to their obtaining the required confirmations for the correctness of the information stated in the transfer application or the payment instructions containing names and statements. Also the Client undertakes to indemnify the Bank and its correspondents against any loss which they may incur as a result of the aforesaid, in all cases, the Bank shall not be liable for any loss that may result from the execution of this transfer or from any mistake or negligence on the part of any of its correspondent banks.
• In the absence of other impediments, the Bank shall transmit the transferred amount to the beneficiary’s account on the business day following the date of transfer. The transfer period can take up to 3 business days until the amount is credited in the beneficiary’s account. The Bank shall bear no responsibility if the transfer to the beneficiary’s account is not executed during the aforementioned period.
• In case the Customer is exposed to fraud or error during a fund transfer, Customer should contact Hala Watani 1801801 immediately in order to take the required action without any liability on the Bank towards the Client in relation to recovery of the value of the transfer.
• The Customer expressly acknowledges that the transfer order may not be revoked and that the transferred amount may not be refunded if the transferred amount is credited into the account of the beneficiary, and that refunding the transferred amount-in case the transfer order is revoked – is conditional upon the approval of the beneficiary bank prior to crediting the amount into the latter’s account or the consent of the beneficiary if the amount has been credited to the beneficiary’s account.
• The Bank warns the customers that some banks accept and process transfers based on the account number (or the International Bank Account Number IBAN) even in case of mismatch between the account number and the name of the beneficiary.
• This transfer is subject to Kuwaiti Law and the Jurisdiction of Kuwaiti Courts.

 B. Beneficiary Creation

• To conduct an international or local transfer you must first create a beneficiary. 
•   A new beneficiary can be added online on NBK Online Banking.
• To create beneficiary, full details of the beneficiary should be entered. Users create and update beneficiaries using One Time Password (OTP) on NBK Online Banking by generation a verification code that is sent to the customer by SMS.
• You will be given 3 chances to provide us with the correct verification code. The code expires in 10 minutes. The user will be able to request verification code if the code gets expired.
• Failure to do so will cause you to lose your transfer privileges, and you will need to request Account Activation.
• Customers can create up to 200 beneficiaries.

C. Limitations and Dollar Amounts for Transfers and Payments (this paragraph does not apply to Transfers outside NBK)

Immediate one-time Transfers and Payments between your linked NBK accounts can be for any amount between KD1 and KD999, 999.99 unless otherwise noted for a payoff on an account (installment loan) or other payment restrictions.

Transfers between foreign currencies will be limited to KD50,000 . Customers will be advised to contact their officers or visit the branch to get a special exchange rate

For transfers from your credit card account(s), a minimum transfer amount of KD50 will be applied, and a 5% charge will be deducted automatically when transferring from your credit card account to your bank account (but a transfer or payment cannot exceed the available credit in a credit card account or line of credit).

One-Time Future Dated and Recurring transfers can be for any amount between KD1 and KD99, 999.99

Bill Payments can be for any amount between KD1 and KD99, 999.99.

For payments to Zain, VIVA and Ooreedo the minimum payment must equal or exceed KD10.

NBK can reduce all transfer limits if it deems necessary in order to protect the security of your accounts and/or the transfer system.

You authorize NBK to withdraw, debit or charge the necessary funds from your designated NBK account on the date on which you schedule the payment to begin processing or submit a transfer request. You agree that you will instruct us to make a withdrawal only when a sufficient balance is or will be available in your account(s) at the time of the withdrawal. If you do not have a sufficient balance, including available credit under any overdraft protection plan, we may refuse to complete the transaction. Whether we complete the transaction or not, we reserve the right to impose non-sufficient funds (NSF), over-limit or similar fees, and no further attempt will be made by NBK to issue the payment or process the transfer request. If your payment exceeds any of the limits stated above, it will not be processed. The Bank is under no obligation to notify you if it does not complete a payment or transfer because there are non-sufficient funds or credit in your account to process the transaction or the amount exceeds the transaction limit. In all cases, you are responsible for making alternate payment arrangements or rescheduling the payment or transfer through the service.

D. Canceling Transfers

You can cancel your transfer after it has been entered on NBK Online Banking.  In order to cancel transfers you must call Hala Watani 1801801 or send us an email via the NBK Online Banking secure email function accessible through the ”contact us” icon on NBK Online Banking and provide us with the NBK Online Banking confirmation number, the beneficiary details, and the amount that was sent.  If the funds have not yet been transferred we will stop the transfer and credit your account.  If the funds have left NBK we may be able to stop the transfer (and will charge you any additional costs we incur in so doing), but we cannot guarantee such stoppage.

E. Our Liability for Failure to Cancel or Stop a Transfer or Payment

If you attempt to cancel a transfer or payment in accordance with the above instructions and we do not do so, we will not be liable for any losses or damages you may incur.

F. Other Charges

You should note that, depending on how you access NBK Online Banking, you might incur charges as follows:

• Normal account fees and service charges
• Internet service provider fees
• International transfer fees
• Additionally, fees may be assessed for added self-service features available through Internet Banking such as stop transfer requests and account statement copy orders.

5. Service Hours

NBK Online Banking is available 365 days a year and 24 hours a day, except during system maintenance and upgrades. When this occurs, a message will be displayed on-line when you log into NBK Online Banking. Our Call Center is available 24 hours a day 7 days a week, including bank holidays, and it can be reached on 1801801.

6. Business Days

NBK bank business days are Sundays through Thursdays, excluding bank, National and other holidays.

7. Joint Accounts

When your NBK Online Banking or Pay by Phone services is linked to one or more joint accounts, we may act on instructions submitted in writing with a duly-authorized signature or sent to us by email from the secure email system accessible through the “contact us” icon on NBK Online Banking.

Joint accounts using the same ID will be identified as one service.

Or a secondary user can be created by the account holder to view account details only.

8. Changes to Agreement

We may modify any of the terms of this Agreement at any time. For example, we may add, delete or amend terms or services. By maintaining your NBK Online Banking service after the effective date of a modification(s), you indicate your agreement to and acceptance of the modification(s).

9. Cancellation

Your NBK Online Banking service remains in effect until it is terminated by you or NBK.

10. Contact by NBK or Affiliated Parties

No NBK employee will contact you via e-mail or phone requesting your NBK Online Banking password, ATM Card or PIN number or any other personal or banking information. If you are contacted by anyone requesting this information please contact NBK immediately.

11. Reporting Unauthorized Transactions

Call us at 1801801. Our call center is available 24 hours a day 7 days a week including bank and other local and national holidays.  

12. Disclosure of Account Information

We will disclose information to third parties about your account or your transactions:

• When it is necessary for completing transfers or bill payments, or to investigate or resolve a problem related to a transfer or payment.
• To comply with a government agency or court order
• If you give us your permission
• On a closed account, if we reasonably believe you have misused it.

13. Account Statements

We report your NBK Online Banking transactions on your monthly statements. Each statement includes a description of each transaction, including to whom you paid or transferred Amounts, and the date and amount of the transaction.

14. Limitation of Bank's Liability

Inform NBK at once if you believe your NBK Online Banking password has been compromised or if someone has transferred or may transfer money from your account without your permission. The unauthorized use of your NBK Online Banking service could cause you to lose all the money in your account(s). The best way to minimize your loss is to call us immediately. We must, however, receive written notice confirming any oral communication with us.

NBK shall not be liable to you for an unauthorized payment or transfer made using your password\Username that occurs before you have notified us in writing of possible unauthorized use and we have had a reasonable opportunity to act on that notice. (A written notice is a letter with your authorized signature sent to your branch or an email sent through our secure mail system accessible through the “contact us” icon on NBK Online Banking).

We may cancel your ATM card or suspend your access to NBK Online Banking even without receiving such notice from you, if we suspect your password or username is being used in an unauthorized or fraudulent manner.

When you give someone your NBK Online Banking password\username or ATM Card number and PIN, you are authorizing that person to use our service, and you are responsible for all transactions that the authorized person performs while using our service. All transactions performed by authorized persons, even those transactions you did not intend or want performed, are authorized transactions. After you notify us that the person is no longer authorized and we have reasonable time to act on your notice, additional transactions made by that person will not be authorized transactions. Transactions that you or someone acting in conjunction with you initiates with fraudulent intent are also authorized transactions.

For your protection, sign off after every NBK Online Banking session and close your browser to ensure confidentiality.

15. Our Liability for Failure to Complete Transactions

NBK shall not be liable for uncompleted transactions or incorrect amounts transferred to and from your account:

• If you do not have enough available funds in your account to cover the transaction or transfer.
• If NBK Online Banking, in spite of our reasonable efforts, was not working properly.
• If any circumstances beyond our control prevented the transaction or transfer, despite reasonable precautions we have taken.

  If in cases other than those described above we fail or delay making a payment or transfer pursuant to your instructions, or if we make a payment or transfer in an erroneous amount that is less than the amount in your instructions, we shall not be liable for any damages or losses you or the transferee may incur. If we make a payment or transfer in an erroneous amount that exceeds the amount in your instructions, or if we permit an unauthorized payment or transfer after we have had a reasonable time to act on a written notice from you of possible unauthorized use as described above, our liability will be limited to a refund of the amount erroneously paid or transferred.

16. Additional Provisions Applicable Only to Business Accounts

For the avoidance of doubt, the forgoing terms and conditions, in addition to those in this Article 16, shall be applicable to business accounts. In the event of any conflict between the terms of this Article 16 and any other terms of the Agreement, the provisions of Article 16 shall prevail.

A. Protecting Your Password \Username

You agree to: 1) keep your password secure and strictly confidential, providing it only to authorized signatories on your account(s); 2) instruct each person to whom you give your password that he or she is not to disclose it to any unauthorized person; and 3) immediately notify us and we will issue you a new ATM Card if you believe your password may have become known to an unauthorized person.

NBK shall not be liable to you for an unauthorized payment or transfer made using your password that occurs before you have notified us in writing of possible unauthorized use and we have had a reasonable opportunity to act on that notice.

We may cancel your ATM card or suspend your access to NBK Online Banking even without receiving such notice from you if we suspect your password is being used in an unauthorized or fraudulent manner.

B. Acknowledgement of Commercially Reasonable Security Procedures

By using NBK Online Banking, you acknowledge and agree that this Agreement sets forth security procedures for electronic banking transactions that are commercially reasonable. You agree to be bound by instructions, including instructions we reasonably believed were given by an authorized party, which we implement in compliance with these procedures, unless you have given us prior notice of possible unauthorized use as described above (and we had a reasonable opportunity to act on such notice).

C. Limitation of Bank's Liability

NBK shall not be liable for uncompleted transactions or incorrect amounts transferred to and from your account:

• If you do not have enough available funds in your account to cover the transaction or transfer.
• If NBK Online Banking, in spite of our reasonable efforts, was not working properly.
• If any circumstances beyond our control prevented the transaction or transfer, despite reasonable precautions we have taken.

If in cases other than those described above we fail or delay making a payment or transfer pursuant to your instructions, or if we make a payment or transfer in an erroneous amount that is less than the amount in your instructions, we shall not be liable for any damages or losses you or the transferee may incur.  If we make a payment or transfer in an erroneous amount that exceeds the amount in your instructions, or if we permit an unauthorized payment or transfer after we have had a reasonable time to act on a written notice from you of possible unauthorized use as described above, our liability will be limited to a refund of the amount erroneously paid or transferred.  

Under no circumstance will NBK be liable for any expenses, damages, losses, lost profits, lost opportunity or any indirect, consequential, incidental, special, punitive, or exemplary damages arising in connection with NBK Online Banking or out of any use of or inability to use NBK Online Banking (including any linked site) or any portion thereof, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if NBK, or representatives thereof, are advised of the possibility of such damages, losses or expenses and regardless of the form of action, whether in contract, warranty, tort, (including negligence), strict liability, or otherwise.