PLEASE
READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING NBK ONLINE BANKING AND
ANY PAGES THEREOF, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY
THE TERMS AND CONDITIONS BELOW, AS THEY MAY BE MODIFIED BY INTERNET BANKING
FROM TIME TO TIME. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT
ACCESS INTERNET BANKING OR ANY PAGES THEREOF.
To
help NBK Online Banking customer (the “Customer” or “you”) sign up to the
service
quickly
and begin banking
online, we provide you in these Terms and Conditions with some of
the key points of the Internet Banking Service Agreement. You can view the
complete terms and conditions at any time within NBK Online Banking after you
have successfully signed and logged into the service.
You
are fully responsible for adhering to the security requirements outlined in
these NBK Online Banking Terms and Conditions and ensuring that these are
maintained throughout the operation of the service.
You
are totally and solely responsible at all times for the supervision,
management, control and confidentiality of your Personal Identification
Numbers, Account activation, passwords,
username and any
other access codes that
you currently have or may be given in the future. You will assume the entire
risk for any fraudulent or unauthorized use of your Account, password or any
other access codes. You understand that the failure to protect your Account,
password and access codes may allow an unauthorized person or entity to access
your personal and banking information.
National
Bank of Kuwait S.A.K. (hereafter “NBK” or”the Bank”)
will exercise all reasonable efforts to ensure that information pertaining to
you is not made available to third parties. You agree in advance that
information required to effect instructions or to adhere to a court order, or
the directives of a regulatory agency or lawful body of any jurisdiction may be
made available to third parties.
You
are solely responsible for the accuracy and correctness of all of your
instructions processed through this service.
You
confirm your authorization to the Bank to process all your transactions without
further reference to you for each transaction or without any further written
confirmation from you. Moreover, you, by agreeing to these Terms and
Conditions, and by clicking the “I agree” icon hereby declare your liability
for and undertaking to bear the consequences of processing the instructions and
transactions you made via NBK Online Banking, including to indemnify NBK for
all expenses and damages the Bank may be exposed to as a result of a third
party claim.
The
Bank reserves its right without incurring any liability whatsoever to refuse to
process of any Customer’s transactions. The Bank will make all reasonable
efforts to advise the Customer of such instances but is not obligated to do so.
Once
the Customer releases his instructions in accordance with the NBK Online
Banking Service Terms and Conditions, the Bank will be under no obligation to
accept any amendment or cancellation of these instructions. However, the Bank
will make every reasonable effort to comply with amendment or cancellation
requests without any liability to itself.
NBK
Online Banking may contain links to websites controlled or offered by third
parties. National Bank of Kuwait hereby disclaims liability for any
information, materials, products or services posted or offered at any third
party sites linked to NBK Online Banking. By creating a link to a third party
web site, Internet Banking does not endorse or recommend any products or services
offered or information contained at that web site, nor is NBK Online Banking
liable for any failure of products or services offered or advertised at those
sites. Such third party may have a privacy policy different from that of NBK
Online Banking and the third party web site may provide less security that the
NBK Online Banking site.
The
information and material contained in NBK Online Banking, including text,
graphics, links or other items are provided “AS IS” and “AS AVAILABLE”. NBK
Online Banking does not warrant the accuracy, adequacy or completeness of this
information and materials, and expressly disclaims liability for errors or
omissions in this information and materials. No warranty of any kind, implied,
expressed, or statutory, including but not limited to the warranties of
non-infringement of third party rights, title, merchantability, fitness for a
particular purpose and freedom from computer virus, is given in conjunction
with the information and materials.
In
no event will NBK Online Banking be liable for any damages, including without
limitation direct or indirect, special, incidental, or consequential damages,
losses or expenses arising in connection with NBK Online Banking or any linked
web site or use thereof or inability to use by any party, or in connection with
any failure of performance, error, omission, interruption, defect, delay in
operation or transmission, computer virus or line or system failure, even if
NBK Online Banking, or representatives thereof, are advised of the possibility
of such damages, losses or expenses.
The
Internet Banking e-mail function is intended for answering Customers’ questions
and providing them with information regarding the Bank’s services. It should
not be used to initiate transactions. The Bank is not responsible for the
timeliness of responding to customer queries sent through the NBK Online
Banking e-mail function.
Recommended
Browsers and Minimal Requirements for the use of NBK Online Banking:
Recommended Browsers
|
|||||
Browser Name |
Internet Explorer
IE
|
Google Chrome
|
Safari
|
Mozilla Fire Fox
|
Microsoft Edge
|
Browser Version |
9.0 and above |
30 and above |
5 and above |
24 and above |
|
Cookie Support |
Required |
Required |
Required |
Required |
Required |
JavaScript Support |
Required |
Required |
Required |
Required |
Required |
TERMINATION
OF AGREEMENT: The Bank shall have the right at any time to terminate the NBK
Online Banking service with immediate effect if the Customer breaches any of
these Terms and Conditions.
All
accounts opened currently or in the future in the name of the Customer with the
Bank shall be considered as collateral securities. The Customer agrees and
authorizes the Bank to debit any of his accounts in settlement of any
indebtedness generated on any of his other accounts.
These
terms and conditions shall be governed by the laws of the state of Kuwait and
any dispute relating to them, shall be subject to the jurisdiction of the
Kuwaiti courts.
NBK Online Banking
Electronic Disclosure and Service Agreement
1. General Description of Internet Banking and Transfers outside
the National Bank of
Kuwait
This
Agreement between you and The National Bank of Kuwait S.A.K (“NBK” or the
“Bank”) governs the use of NBK Online Banking services, to permit NBK customers
(whether individual consumers, sole proprietors, or other business entities,
any one of whom shall hereafter be referred to as the “Customer”) to perform a
number of banking functions on accounts linked to the NBK Online Banking
service through the use of a personal computer.
When
you use any of the NBK Online Banking services described in this Agreement,
including to transfer monies outside NBK or to authorize others to use NBK
Online Banking, you agree to and accept all of the terms and conditions set out
in this Agreement.
2.
NBK Online Banking Services
A.
NBK Online Banking for Consumers
To
sign up to NBK Online Banking you must have:
To
use NBK Online Banking, you must have:
You
may use NBK Online Banking to:
3.
Account Activation
is
to gain full access in order to conduct transfers and payments online. A
customer needs to call Hala Watani at 1801801 through
the telebanking service to request account activation .
4. Description of NBK Online Banking Services
Processing of Transfer Requests
International
transfers are immediately reflected on your account statements and a KD 5
will be charged to the transferor’s account if the transferor” accepts the
charges”. Alternatively, US$15-25 will be deducted from the
amount being transferred if the transferor specifies that the “beneficiary will
accept the charges”.
Customer
Protection:
B. Beneficiary Creation
Immediate
one-time Transfers and Payments between your linked NBK accounts can be for any
amount between KD1 and KD999, 999.99 unless otherwise noted for a payoff
on an account (installment loan) or other payment restrictions.
Transfers between foreign currencies will be limited to
KD50,000 . Customers will be advised to contact their
officers or visit the branch to get a special exchange rate
For
transfers from your credit card account(s), a minimum transfer amount of KD50
will be applied, and a 5% charge will be deducted automatically when
transferring from your credit card account to your bank account (but a transfer
or payment cannot exceed the available credit in a credit card account or line
of credit).
One-Time
Future Dated and Recurring transfers can be for any amount between KD1 and
KD99, 999.99
Bill
Payments can be for any amount between KD1 and KD99, 999.99.
For
payments to Zain, VIVA and
Ooreedo
the
minimum payment must
equal or exceed KD10.
NBK
can reduce all transfer limits if it deems necessary in order to protect the
security of your accounts and/or the transfer system.
You
authorize NBK to withdraw, debit or charge the necessary funds from your
designated NBK account on the date on which you schedule the payment to begin
processing or submit a transfer request. You agree that you will instruct us to
make a withdrawal only when a sufficient balance is or will be available in
your account(s) at the time of the withdrawal. If you do not have a sufficient
balance, including available credit under any overdraft protection plan, we may
refuse to complete the transaction. Whether we complete the transaction or not,
we reserve the right to impose non-sufficient funds (NSF), over-limit or
similar fees, and no further attempt will be made by NBK to issue the payment
or process the transfer request. If your payment exceeds any of the limits
stated above, it will not be processed. The Bank is under no obligation to
notify you if it does not complete a payment or transfer because there are
non-sufficient funds or credit in your account to process the transaction or
the amount exceeds the transaction limit. In all cases, you are responsible for
making alternate payment arrangements or rescheduling the payment or transfer
through the service.
You
can cancel your transfer after it has been entered on NBK Online Banking.
In order to cancel transfers you must call Hala
Watani 1801801 or send us an email via the NBK Online Banking secure
email function accessible through the ”contact us” icon on NBK Online Banking
and provide us with the NBK Online Banking confirmation number, the beneficiary
details, and the amount that was sent. If the funds have not yet been
transferred we will stop the transfer and credit your account. If the
funds have left NBK we may be able to stop the transfer (and will charge you
any additional costs we incur in so doing), but we cannot guarantee such
stoppage.
E. Our Liability for Failure to Cancel or Stop a Transfer or
Payment
If
you attempt to cancel a transfer or payment in accordance with the above
instructions and we do not do so, we will not be liable for any losses or
damages you may incur.
You
should note that, depending on how you access NBK Online Banking, you might
incur charges as follows:
NBK
Online Banking is available 365 days a year and 24 hours a day, except during
system maintenance and upgrades. When this occurs, a message will be displayed
on-line when you log into NBK Online Banking. Our Call Center is available 24
hours a day 7 days a week, including bank holidays, and it can be reached on
1801801.
NBK
bank business days are Sundays through Thursdays, excluding bank, National and
other holidays.
When
your NBK Online Banking or Pay by Phone services is linked to one or more joint
accounts, we may act on instructions submitted in writing with a
duly-authorized signature or sent to us by email from the secure email system
accessible through the “contact us” icon on NBK Online Banking.
Joint
accounts using the same ID will be identified as one service.
Or a secondary user can be created by the account holder to
view account details only.
We
may modify any of the terms of this Agreement at any time. For example, we may
add, delete or amend terms or services. By maintaining your NBK Online Banking
service after the effective date of a modification(s), you indicate your
agreement to and acceptance of the modification(s).
Your
NBK Online Banking service remains in effect until it is terminated by you or
NBK.
10. Contact by NBK or Affiliated Parties
No
NBK employee will contact you via e-mail or phone requesting your NBK Online
Banking password, ATM Card or PIN number or any other personal or banking
information. If you are contacted by anyone requesting this information please
contact NBK immediately.
11. Reporting Unauthorized Transactions
Call
us at 1801801. Our call center is available 24 hours a day 7 days a week
including bank and other local and national holidays.
12. Disclosure of Account Information
We
will disclose information to third parties about your account or your
transactions:
We
report your NBK Online Banking transactions on your monthly statements. Each
statement includes a description of each transaction, including to whom you
paid or transferred Amounts, and the date and amount of the transaction.
14. Limitation of Bank's Liability
Inform
NBK at once if you believe your NBK Online Banking password has been
compromised or if someone has transferred or may transfer money from your
account without your permission. The unauthorized use of your NBK Online
Banking service could cause you to lose all the money in your account(s). The
best way to minimize your loss is to call us immediately. We must,
however, receive written notice confirming any oral communication with us.
NBK
shall not be liable to you for an unauthorized payment or transfer made using
your password\Username that occurs before you have notified us in writing of
possible unauthorized use and we have had a reasonable opportunity to act on
that notice. (A written notice is a letter with your authorized signature sent
to your branch or an email sent through our secure mail system accessible
through the “contact us” icon on NBK Online Banking).
We
may cancel your ATM card or suspend your access to NBK Online Banking even
without receiving such notice from you, if we suspect your password or username
is being used in an unauthorized or fraudulent manner.
When
you give someone your NBK Online Banking password\username or ATM Card number
and PIN, you are authorizing that person to use our service, and you are
responsible for all transactions that the authorized person performs while
using our service. All transactions performed by authorized persons, even those
transactions you did not intend or want performed, are authorized transactions.
After you notify us that the person is no longer authorized and we have
reasonable time to act on your notice, additional transactions made by that
person will not be authorized transactions. Transactions that you or someone
acting in conjunction with you initiates with fraudulent intent are also
authorized transactions.
For
your protection, sign off after every NBK Online Banking session and close your
browser to ensure confidentiality.
15. Our Liability for Failure to Complete Transactions
NBK
shall not be liable for uncompleted transactions or incorrect amounts
transferred to and from your account:
If in cases other than those described above we fail or delay making a payment
or transfer pursuant to your instructions, or if we make a payment or transfer
in an erroneous amount that is less than the amount in your instructions, we
shall not be liable for any damages or losses you or the transferee may incur.
If we make a payment or transfer in an erroneous amount that exceeds the amount
in your instructions, or if we permit an unauthorized payment or transfer after
we have had a reasonable time to act on a written notice from you of possible
unauthorized use as described above, our liability will be limited to a refund
of the amount erroneously paid or transferred.
16. Additional Provisions Applicable Only to Business Accounts
For
the avoidance of doubt, the forgoing terms and conditions, in addition to those
in this Article 16, shall be applicable to business accounts. In the event of
any conflict between the terms of this Article 16 and any other terms of the
Agreement, the provisions of Article 16 shall prevail.
A.
Protecting Your
Password \Username
You
agree to: 1) keep your password secure and strictly confidential, providing it
only to authorized signatories on your account(s); 2) instruct each person to
whom you give your password that he or she is not to disclose it to any
unauthorized person; and 3) immediately notify us and we will issue you a new
ATM Card if you believe your password may have become known to an unauthorized
person.
NBK
shall not be liable to you for an unauthorized payment or transfer made using
your password that occurs before you have notified us in writing of possible
unauthorized use and we have had a reasonable opportunity to act on that
notice.
We
may cancel your ATM card or suspend your access to NBK Online Banking even
without receiving such notice from you if we suspect your password is being
used in an unauthorized or fraudulent manner.
B. Acknowledgement of Commercially Reasonable Security Procedures
By
using NBK Online Banking, you acknowledge and agree that this Agreement sets
forth security procedures for electronic banking transactions that are
commercially reasonable. You agree to be bound by instructions, including
instructions we reasonably believed were given by an authorized party, which we
implement in compliance with these procedures, unless you have given us prior
notice of possible unauthorized use as described above (and we had a reasonable
opportunity to act on such notice).
C. Limitation of Bank's Liability
NBK
shall not be liable for uncompleted transactions or incorrect amounts
transferred to and from your account:
If
in cases other than those described above we fail or delay making a payment or
transfer pursuant to your instructions, or if we make a payment or transfer in
an erroneous amount that is less than the amount in your instructions, we shall
not be liable for any damages or losses you or the transferee may incur.
If we make a payment or transfer in an erroneous amount that exceeds the amount
in your instructions, or if we permit an unauthorized payment or transfer after
we have had a reasonable time to act on a written notice from you of possible
unauthorized use as described above, our liability will be limited to a refund
of the amount erroneously paid or transferred.
Under
no circumstance will NBK be liable for any expenses, damages, losses, lost
profits, lost opportunity or any indirect, consequential, incidental, special,
punitive, or exemplary damages arising in connection with NBK Online Banking or
out of any use of or inability to use NBK Online Banking (including any linked
site) or any portion thereof, or in connection with any failure of performance,
error, omission, interruption, defect, delay in operation or transmission,
computer virus or line or system failure, even if NBK, or representatives
thereof, are advised of the possibility of such damages, losses or expenses and
regardless of the form of action, whether in contract, warranty, tort,
(including negligence), strict liability, or otherwise.